Mentor Pet Care
responsive web design
Pet owners understand the importance of consistent pet care, but busy parents have a hard time keeping up with routine care. Mentor serves as a one stop platform to support the pet care journey.
ux / ui designer
ux researcher
8 week timeline
figma
photoshop
miro
problem
How might we provide better support for pet owners that believe in preventative care but don’t have the capacity to stay up to date on appointments?
The American Animal Hospital Associate suggests that every pet have at least one veterinary visit annually. However, pet owners rarely maintain periodic check ups.
summary brief
Analyzing the current landscape.
Competitive analysis revealed significant features for pet care apps, including personal accounts, appointment reminders, and family share capabilities.
Improving the experience with current users in mind.
Current long term Meta users were are the forefront of our designs.
user persona
User interviews
12 surveys and 5 user interviews with owners between ages 25-70 with at least one pet.
typography
Poppins
Ideation to solve the redefined problem
Conducted usability testing with 5 users with 100% completion rate on 4 task flows through user testing.
Include option to list multiple special needs
Easy access to past reminders
Larger icons for types of appointment reminders
high fidelity prototype
Maintaining scope.
Mentor unveiled the extensive scope of a pet care service to provide comprehensive support for pet owners. It has been a journey of discovering the complexity and depth involved in addressing a seemingly simple problem. After building the must-have features for baseline pet care, I envision this initial idea to expand into a venture with the potential for external collaborations to streamline the user experience. I see gaps to be filled by partnerships with veterinarians, groomers, and pet stores that can create a holistic pet care ecosystem that users need.
Future improvements include:
• Sync documents with existing pet health veterinarians.
• Gamify tasks and healthcare progress.
• Add a task list to claim incomplete tasks.
© 2024 Pamela Hsiung