Mentor Pet Care

responsive web design

responsive web design

responsive web design

One stop platform to support the pet care journey.

One stop platform to support the pet care journey.

One stop platform to support the pet care journey.

view final prototype

Role
UI / UX designer
and researcher
Timeline
4 weeks
Tools
Figma
Photoshop
Miro

context

Pet owners understand the importance of consistent pet care, but busy parents have a hard time keeping up with routine care.

The American Animal Hospital Associate suggests that every pet have at least one veterinary visit annually. However, pet owners rarely maintain periodic check ups.

problem

problem

How might we provide better support for pet owners that believe in preventative care but don’t have the capacity to stay up to date on appointments?

competitive analysis

Analyzing the current landscape

Competitive analysis revealed significant features for pet care apps, including personal accounts, appointment reminders, and family share capabilities.

user persona

Two personas were created to represent the insights discovered through research and interviews. Each persona represents a different experience in the pet care journey that encapsulates the needs of users.

user persona

Two personas were created to represent the insights discovered through research and interviews. Each persona represents a different experience in the pet care journey that encapsulates the needs of users.

user interviews

12 surveys and 5 user interviews with owners between ages 25-70 with at least one pet.

user flow

typography

Poppins

user interviews

12 surveys and 5 user interviews with owners between ages 25-70 with at least one pet.

user flow

typography

Poppins

user testing

Ideation to solve the redefined problem

Conducted usability testing with 5 users with 100% completion rate on 4 task flows through user testing.

Include option to list multiple special needs

Easy access to past reminders

Larger icons for types of appointment reminders

high fidelity prototype

Features created to support the pet care journey

Add pets to consolidate and organize personal pet details

Solution 1: Add pets to consolidate and organize personal pet details

Add family members to delegate and stay informed on pet care

Solution 2: Add family members to delegate and stay informed on pet care

Option to create reminders to keep up with pet tasks

Solution 3: Option to create reminders to keep up with pet tasks

final takeaways

Mentor unveiled the extensive scope of a pet care service to provide comprehensive support for pet owners. It has been a journey of discovering the complexity and depth involved in addressing a seemingly simple problem. After building the must-have features for baseline pet care, I envision this initial idea to expand into a venture with the potential for external collaborations to streamline the user experience. I see gaps to be filled by partnerships with veterinarians, groomers, and pet stores that can create a holistic pet care ecosystem that users need.

FUTURE IMPROVEMENTS

•   Sync documents with existing pet health veterinarians.

•   Gamify tasks and healthcare progress.

•   Add a task list to claim incomplete tasks.

This project unveiled the extensive scope of providing a comprehensive service to pet owners and has been a journey of discovering the complexity and depth of solving a problem. After building the must-have features for baseline pet care, I envision this initial idea to expand into a venture with the potential for external collaborations. I see gaps to be filled by partnerships with veterinarians, groomers, and pet stores that can create a holistic pet care ecosystem that users need.

Future improvements including syncing documents with existing pet health veterinarians, gamifying tasks and healthcare progress, improving the task list for better tracking.

Thank you for reading!

© 2024 Pamela Hsiung

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